If your password doesn’t work, please do the following:

1)    Point your browser to http://www.inquiry.uiuc.edu (This is the “old” Inquiry Page; though you may not have seen this page in the past, its password function is the same as the new iLabs v3.)

2)    Click on the login link (medium-blue tab at the lower right corner of the banner).

3)    On the next page, you’ll see three boxes.  In the bottom box, right underneath the text “Forgot your password? We will email you a new password,” type in the account you normally use to access iLabs.  Then click submit.

4)    You’ll receive a reply very quickly.  This reply sends you a new, randomly-generated password.  Use this new password to login to iLabs (http://ilabs.inquiry.uiuc.edu/ilab/home/).  After you login using the new password, open the “Edit My Profile” link to change your password to something you prefer.  You can change it back to your original password.