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    File Name Contributor Date uploaded  
Open 7 habits of highly effective contact centers and help desks by eGain.pdf 7 habits of highly e... 
File Name: 7 habits of highly effective contact centers and help desks by eGain.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 01:03 PM
Uploaded By: Christopher J. Devers
Views: 628
Size: 145 KB
Mime Type: application/pdf
Comment: (None)
Description: 7 habits of highly effective contact centers and help desks by eGain
 Christopher J. 03.07.2006 @ 01:03 PM
 
Description: 7 habits of highly effective contact centers and help desks by eGain
 
Open ITIL - What it is and why you should care by Eugene Ball.pdf ITIL - What it is an... 
File Name: ITIL - What it is and why you should care by Eugene Ball.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 12:58 PM
Uploaded By: Christopher J. Devers
Views: 963
Size: 122 KB
Mime Type: application/pdf
Comment: (None)
Description: ITIL - What it is and why you should care by Eugene Ball
 Christopher J. 03.07.2006 @ 12:58 PM
 
Description: ITIL - What it is and why you should care by Eugene Ball
 
Open ITIL best practices - maximizing the business value of IT by Mercury.pdf ITIL best practices ... 
File Name: ITIL best practices - maximizing the business value of IT by Mercury.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 12:57 PM
Uploaded By: Christopher J. Devers
Views: 889
Size: 131 KB
Mime Type: application/pdf
Comment: (None)
Description: ITIL best practices - maximizing the business value of IT by Mercury
 Christopher J. 03.07.2006 @ 12:57 PM
 
Description: ITIL best practices - maximizing the business value of IT by Mercury
 
Open ITIL best practices for IT and business alignment by Mercury.pdf ITIL best practices ... 
File Name: ITIL best practices for IT and business alignment by Mercury.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 12:54 PM
Uploaded By: Christopher J. Devers
Views: 1291
Size: 506 KB
Mime Type: application/pdf
Comment: (None)
Description: ITIL best practices for IT and business alignment by Mercury
 Christopher J. 03.07.2006 @ 12:54 PM
 
Description: ITIL best practices for IT and business alignment by Mercury
 
Open Mission-critical email customer service - 10 best practices for success by eGain.pdf Mission-critical ema... 
File Name: Mission-critical email customer service - 10 best practices for success by eGain.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 01:06 PM
Uploaded By: Christopher J. Devers
Views: 345
Size: 110 KB
Mime Type: application/pdf
Comment: (None)
Description: Mission-critical email customer service - 10 best practices for success by eGain
 Christopher J. 03.07.2006 @ 01:06 PM
 
Description: Mission-critical email customer service - 10 best practices for success by eGain
 
Open Notes from Ingbert’s meeting with Martin.doc Notes from Ingbertâ€... 
File Name: Notes from Ingbert’s meeting with Martin.doc
Folder: HomeUser Services Project
Uploaded: 03.01.2006 @ 10:22 PM
Uploaded By: Ingbert Floyd
Views: 227
Size: 86 KB
Mime Type: application/msword
Comment: (None)
Description: Notes Ingbert took during his first meetin with Martin.
 Ingbert 03.01.2006 @ 10:22 PM
 
Description: Notes Ingbert took during his first meetin with Martin.
 
Open The adoption of ITIL in large enterprises by TechRepublic.pdf The adoption of ITIL... 
File Name: The adoption of ITIL in large enterprises by TechRepublic.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 01:10 PM
Uploaded By: Christopher J. Devers
Views: 480
Size: 175 KB
Mime Type: application/pdf
Comment: (None)
Description: The adoption of ITIL in large enterprises by TechRepublic
 Christopher J. 03.07.2006 @ 01:10 PM
 
Description: The adoption of ITIL in large enterprises by TechRepublic
 
Open Thirty-one best practices for the service desk by Chip Gliedman.pdf Thirty-one best prac... 
File Name: Thirty-one best practices for the service desk by Chip Gliedman.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 10:39 AM
Uploaded By: Christopher J. Devers
Views: 683
Size: 283 KB
Mime Type: application/pdf
Comment: (None)
Description: Thirty-one best practices for the service desk by Chip Gliedman
 Christopher J. 03.07.2006 @ 10:39 AM
 
Description: Thirty-one best practices for the service desk by Chip Gliedman
 
Open Trends 2005 - IT service desk by John Ragsdale and Jessica Harrington.pdf Trends 2005 - IT ser... 
File Name: Trends 2005 - IT service desk by John Ragsdale and Jessica Harrington.pdf
Folder: HomeUser Services Project
Uploaded: 03.07.2006 @ 01:01 PM
Uploaded By: Christopher J. Devers
Views: 322
Size: 69 KB
Mime Type: application/pdf
Comment: (None)
Description: Trends 2005 - IT service desk by John Ragsdale and Jessica Harrington
 Christopher J. 03.07.2006 @ 01:01 PM
 
Description: Trends 2005 - IT service desk by John Ragsdale and Jessica Harrington
 


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